Privacy Policy

1. Introduction

NJ Advanced Wellness ("we", "us", or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. The Information We Collect

While interacting with our practice, we may collect the following types of personal information:

• Identification Information: Name, surname, and identity number (where legally required).
• Contact Details: Email address, phone number, and physical address.
• Health and Medical Data: Information regarding your physical health, medical history, allergies, and treatment details relevant to our wellness services.
• Financial Information: Billing details for processing payments.

3. Purpose of Processing

We process your information for legitimate business purposes, including:

• To provide and manage our wellness treatments and services.
• To schedule and confirm appointments.
• To process payments and maintain financial records.
• To communicate with you regarding your health journey and our practice updates.
• To comply with medical record-keeping regulations and legal obligations.

4. Disclosure to Third Parties

We do not sell or rent your data. Your information may only be shared with:

• Our practice management and booking software providers (contractually bound to POPIA).
• Medical aid providers (if applicable and requested for billing).
• Other healthcare practitioners where a referral is necessary (with your consent).
• Law enforcement or regulatory bodies where required by law.

5. Information Security

We implement robust technical and organizational measures to protect your data from unauthorized access, loss, or destruction. This includes encrypted digital storage and secure physical filing systems for clinical notes.

6. Your Rights

In terms of POPIA, you have the right to:

• Access and request a copy of your personal records.
• Request the correction of inaccurate or incomplete information.
• Object to the processing of your data for specific purposes.
• Withdraw consent at any time (where processing is based on consent).

7. Retention

We retain personal and health information only for as long as necessary to fulfill the purposes described above, or as mandated by South African health profession guidelines (typically 6-10 years for clinical records).

8. Contact Our Information Officer

For any questions regarding this policy or to exercise your rights, please contact our Information Officer: